{"id":193,"date":"2025-08-25T08:55:00","date_gmt":"2025-08-25T08:55:00","guid":{"rendered":"https:\/\/thatsadam.dk\/?post_type=portfolio&p=193"},"modified":"2026-10-23T07:02:19","modified_gmt":"2026-10-23T07:02:19","slug":"eta-solar","status":"publish","type":"portfolio","link":"https:\/\/thatsadam.dk\/da\/work\/eta-solar\/","title":{"rendered":"ETA Solar"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":215,"template":"","meta":{"_acf_changed":true,"_yoast_wpseo_title":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false},"project_type":[],"class_list":["post-193","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry"],"acf":{"portfolio_content":[{"acf_fc_layout":"text_block","label":"Briefing","heading":"Project brief","body":"Customers can currently not track their items from within the site. We need a solution to allow the user to track their goods directly from the order overview page. We have access to N-shift\u00a0 and want to display that infomation on the site rather than have the user navigate away from Solar to find out where their proeducts are.","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"flow","label":"Process","heading":"Work flow","description":"","steps":[{"step_title":"UX analysis","step_body":"Having had the brief and established who was actaully going to be using this feature I began looking into the page and functions myself to assess from a UX perspective how it could be improved","step_image":null},{"step_title":"SA alignment","step_body":"This project was a very close alignment with the SA who was extremely colaborative and this really helped the project to iron out some of the errors in production","step_image":null},{"step_title":"Stakeholder review","step_body":"Having been back and forthe with the SA to establish which Ideas needed reworking and which new information had come to light we began to have a design that took into consideration all of the data limitations and design concerns which we could get approved by the senior stakeholders","step_image":null},{"step_title":"Development","step_body":"Once agree on the design was marked for development. When it was complete I went thorugh a review process independently and noted down all the things that neeeded correcting to align it with the deisgn in Figma. ","step_image":null}]},{"acf_fc_layout":"user_stories","label":"Defining","heading":"User stories","description":"","hub_label":"User stories","stories":[{"story_title":"Smartkit","story_body":"When I order a smartkit I want to be able to know what was in the kit so I know what is arriving and when","story_image":192},{"story_title":"ETA","story_body":"When I look for my shipment I want to see when they goods are expected to arrive so I can plan my work","story_image":191},{"story_title":"Split shipment","story_body":"When I look for my shipment I want to see if the goods are coming together so I can plan my colleagues work.","story_image":190},{"story_title":"Tracking","story_body":"When I open the details of the shipment I want to see where it is now so I have an idea of how it is proceeding","story_image":189},{"story_title":"Onsite","story_body":"When I check the tracking of the order i want to remain on the Solar site so that I don\u2019t have to navigate back to the task I was doing","story_image":192},{"story_title":"Overview","story_body":"When I look at the order over view page I want to get a quite overview of what ordered are done and which are in progress so I can understand what need attention","story_image":188}]},{"acf_fc_layout":"text_plus","label":"Analysis","heading":"Existing design","body":"The existing design was lacking in several areas that customer were frequently complaining about to busniess and sales contacts. Whilst the design looked effective at first glance a quick round of questioning to internal colleagues revealed some problem areas that were in need of some attention","bullets":null,"image":207,"image_position":"right","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_plus","label":"Evaluation","heading":"Changes needed","body":"Having evaluated the existing design and pin pointed areas of improvement and lacking\u00a0 I began work with the SA and we further established that we could reduce the site by a page by having more information intellegently layed out in the order overview page. They key findings are listed here.","bullets":[{"bullet_text":"No where to track - We need to insert somewhere the ability to track and overview"},{"bullet_text":"Smartkit icon - The yellow smartkit icon does not have an obvious function"},{"bullet_text":"Edit - Edit is in a prominent position for a function not used very often"},{"bullet_text":"Delivery icons - Delivery icons do not explain what they are"},{"bullet_text":"Space - Plenty of space once opened to give more order details"},{"bullet_text":"Missing info - Some of the info on orders is held on an extra page. Can we incorporate it here?"}],"image":"","image_position":"right","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_plus","label":"Feedback","heading":"loops","body":"From the start of this project we tried a different approach that was more structured in an attempt to narrow the gap between UX and development. The result was highly successful and highlighted flaw in the system within development it self and has subsequently helped shape the wrokflow between UX SA and DEV\r\n\r\n ","bullets":null,"image":219,"image_position":"left","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"carousel","label":"","heading":"Technical limitations","description":"This project was characterised by it's collaboration with the solution architect and the technical limitstion that we faced in developing a new solution that met the needs of the user","slides":[{"acf_fc_layout":"text_block","label":"Issue 1","heading":"Order status","body":"There were technical limitation with the order status that meant we could not calculate the overall status when an order with split. For example if an order had 2 shipments and 1 of those shipments was at a different stage to the others that how would the overall status of the row look?","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 2","heading":"Overlay info","body":"The overlay could not show the info we needed it to. There was a limitation to what info could be pulled and displayed in that format so we had to pull back on the design of the overlay and limit some of the info","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 3","heading":"Fastbox","body":"The Fastbox orders were on a different system to the regular orders and there was no tracking on them so we could only say that the order was being processed, nothing more","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 4","heading":"Back orders","body":"Back orders were rolling and every 24 hours they would say they were coming rather than giving an actual estimate of when they were due. The company were waiting for back order to reach minimum order quantities which was undefined but they did not want to communicate that to the customer","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 5","heading":"Edit","body":"The \"edit\" button did not edit the order is was a reorder button so \"edit\" was an inaccurate claim as it could not be carried out on the current order. It bought into question whether the feature was needed at all and was renamed as \"reorder\"","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 6","heading":"Delivery methods","body":"An order could be made up of multiple different delivery methods, this meant that it would not only be a slit delivery but also could be a mixed split delivery add more complications","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 7","heading":"Sort by","body":"The different users of the order overview needed different things from it. Most would just want to know where the goods were and that was the brief but some would want to know and order by financial or alphabetical.","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 8","heading":"Page length","body":"You could have an order with hundreds of items which would load into the page and slow the system so we needed to split the orders to a max of 25 items per page and paginate them so that edge cases did not mean massive pages occured","button_label":"","button_url":"","button_new_tab":false},{"acf_fc_layout":"text_block","label":"Issue 9","heading":"Status unknown","body":"There were rare situations where the system just did not know where the good were but did know an ETA. In this situation the customer needed to call customer services to see on our local system.","button_label":"","button_url":"","button_new_tab":false}]},{"acf_fc_layout":"screen_mockups","label":"Design","heading":"Comparison","description":"Here you can see the comparison between the old design and the new. There were various changes to accomodate the users needs and implement a new and more efficient way to track and trace shipment as well as get a clearer overview of split delivery and other features","bullets":[{"bullet_text":"Accordian style table that reveals all order details now on one page"},{"bullet_text":"Shipment progress bar shows user how far along the shipments are"},{"bullet_text":"Order progress bar shows users which orders are finished"},{"bullet_text":"Order actions like invoice and downloads now available"},{"bullet_text":"All delivery info organised to be in the same column"},{"bullet_text":"Ordered items grouped into shipments"}],"images":[{"image":212,"caption":"","external_link":""},{"image":213,"caption":"","external_link":""}],"rounded_corners":false},{"acf_fc_layout":"image_full_width","label":"Final design","heading":"Mockups","image":215,"alt_text":"","button_text":"","button_label":"","button_url":"","button_new_tab":false}]},"yoast_head":"\nETA Solar - That's Adam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thatsadam.dk\/da\/work\/eta-solar\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ETA Solar - 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